Last updated: 25 October 2026

Sellers on Omkan handle returns for the items they sell, and returned items go back to the seller. Omkan is here to help at every step, and your legal rights are always protected.

1. Changed your mind? You have 14 days

• You can cancel your order within 14 days from the day you receive the item, without giving a reason.
• After you tell us, send the item back within 14 days.
• You get a full refund, including the standard delivery cost you paid, within 14 days after the seller receives the item back or you show proof that you posted it.
• You pay the cost of sending the item back, unless the seller says otherwise.
• Please return the item unused and in its original packaging. If the item has been handled more than needed to check it, the refund may be reduced.

2. Items you cannot return because you changed your mind

• Personalised items and items made to your instructions, for example jewellery engraved with a name.
• Sealed items that cannot be returned for health or hygiene reasons once you have opened them, such as cosmetics or pierced earrings in sealed packaging.
• Food and other items that go off quickly.
• Sealed music, films or software you have opened, and digital content you have started to download.

These items are still covered if they are faulty, damaged or not as described.

3. Faulty, damaged, wrong or not as described

• Tell us within 30 days of delivery and you can ask for a full refund.
• After 30 days, the seller can repair or replace the item; if that does not work, you can have a refund.
• Please send photos of the problem. The seller pays the cost of returning a faulty or wrong item, and sometimes you will not need to send it back at all.

These rights come from the UK Consumer Rights Act 2015. We apply the same standard to customers in every country.

4. How to start a return

1. Go to Purchase History in your account, open the order and choose Refund request. Or email info@omkan.shop with your order number, the item and the reason.
2. The seller replies with the return address and instructions, normally within 3 working days.
3. Send the item back with a tracked service and keep your proof of postage.

If the seller does not reply within 3 working days, or you cannot agree, contact us and we will step in.

5. Returning an item to a seller in another country

Some sellers are based outside your country, so a return may cost more and take longer. Use a tracked service, keep your receipt and mark the customs form as “Returned goods”. For faulty or wrong items, the seller pays the return cost.

6. How you are refunded

• Refunds go back to the payment method you used, in GBP. If your bank converts the amount, it may differ slightly from what you paid in your currency because exchange rates change.
• For cash on delivery and bank transfer orders, we refund by bank transfer or to your Omkan wallet, whichever you choose.
• Your bank may take 3–5 working days to show the refund.

7. Lost or damaged parcels

See Shipping & Delivery. If your parcel is lost, you get a replacement or a full refund.

This policy does not affect your legal rights.

Questions?

Omkan Limited
Office 5313, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom
Email: info@omkan.shop
Phone: +44 20 7993 4043 (24 hours a day, 7 days a week)
Registered in England and Wales, company number +4402079934043.