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Support Policy
Last updated: 25 October 2026
Our support team is available 24 hours a day, 7 days a week. We aim to reply to every message within 24 hours.
1. How to reach us
- Email: info@omkan.shop
- Phone: +44 20 7993 4043
- Questions about a product or a personalised order: message the seller from your order page or from the product page.
Please include your order number when you write to us.
2. What we can help with
Orders, payments, delivery and tracking, returns and refunds, your account, and problems with a seller.
3. When a seller does not reply
Sellers should answer messages within 2 working days. If a seller does not reply within 3 working days, or you cannot agree on a solution, contact us. We will look at the order, the messages and any photos, and decide fairly. If a refund is due, we can make it through Omkan.
4. Complaints
If you are unhappy with our service, email us with “Complaint” in the subject. We confirm that we have received it within 24 hours and aim to give you a full answer within 14 days. If you are still not satisfied, you can take the matter to court; see our Terms & Conditions.
5. Staying safe
Omkan will never ask for your password or your full card number. Always pay through Omkan: never pay a seller directly outside the marketplace, because those payments are not protected.
6. Accessibility
If you need information in a different format, tell us and we will help.
Omkan Limited
Office 5313, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom
Email: info@omkan.shop
Phone: +44 20 7993 4043 (24 hours a day, 7 days a week)
Registered in England and Wales, company number +4402079934043.
Omkan: shop from approved sellers around the world
