Ordering

Who am I buying from?
Products on Omkan are sold by independent sellers. The seller’s name is shown on every product page, and you can see more about them on their shop page. Your contract of sale is with the seller; Omkan runs the marketplace, takes your payment securely and helps if anything goes wrong.

Do I need an account?
Yes. An account lets you track your orders, message sellers and ask for a return.

How do I know my order went through?
You will see a confirmation page and receive an email. You can follow your order at any time under Purchase History in your account.

Prices, currency and payment

Why are prices shown in my currency?
To make shopping easier, the website shows prices in the currency of the country you are browsing from. You can change it at any time from the currency menu at the top of the page.

Which currency will I pay in?
Payment is always taken in pounds sterling (GBP). Prices in other currencies are estimates using up-to-date exchange rates. If your card is in another currency, your bank converts the amount and may charge a fee.

How can I pay?
By debit or credit card, PayPal or bank transfer. Cash on delivery is offered for some orders only, usually when the seller and the delivery address are in the same country. The options available for your order are shown at checkout.

Delivery and customs

How long will delivery take?
Each product page shows an estimated delivery time. Sellers ship from different countries, so times vary. As a guide: 2–5 working days within the UK, and 7–21 working days for international orders. Personalised items are made after you order, which adds a few days.

Will I pay customs charges?
Orders sent from another country may have import taxes, customs duties or handling fees in your country. Unless the product page says they are included, these are paid by you when the parcel arrives. See Shipping & Delivery.

My order has not arrived. What should I do?
First check the tracking in your account. If it has not arrived 7 days after the latest estimated delivery date, contact us and we will sort it out with the seller.

Personalised items

How do I give the name or text for a personalised item?
On the website, type it in the Additional info box at checkout, together with the product it is for. If you order in the Omkan app, send the text to the seller as a message from your order straight after ordering. Please check the spelling carefully: the seller makes the item exactly as you write it.

Can I return a personalised item?
Items made to your instructions cannot be returned just because you changed your mind. They are still covered if they are faulty, damaged or not as described.

Returns and refunds

How do I return something?
Go to Purchase History, open the order and choose Refund request, or email us with your order number. Returns are sent back to the seller, who will give you the return address. Full details are in our Return & Refund Policy.

When will I get my refund?
Within 14 days after the seller receives the item back (or you show proof that you posted it). Refunds go back to your original payment method, in GBP.

Your account

How do I delete my account?
In the app go to Profile → Settings → Delete my account, or see how to delete your account.

Selling on Omkan

How can I sell on Omkan?
Register your shop. Our team checks every new shop before it can sell. Read the Seller Policy and Seller Terms & Conditions first.

Still need help?

Omkan Limited
Office 5313, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom
Email: info@omkan.shop
Phone: +44 20 7993 4043 (24 hours a day, 7 days a week)
Registered in England and Wales, company number +4402079934043.