Last updated: 25 October 2026

1. About these terms

These terms apply when you use the omkan.shop website and the Omkan apps (the “Service”) and when you buy from sellers on Omkan. Please read them before you place an order. By placing an order you accept these terms.

2. Who we are

The Service is run by Omkan Limited (“Omkan”, “we”, “us”).

Omkan Limited
Office 5313, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom
Email: info@omkan.shop
Phone: +44 20 7993 4043 (24 hours a day, 7 days a week)
Registered in England and Wales, company number +4402079934043.

3. How the marketplace works

Products on Omkan are sold by independent sellers (“Sellers”). When you buy a product, your contract of sale is with the Seller, not with Omkan. The Seller’s name is shown on the product page and the shop page. Omkan provides the marketplace, takes your payment on behalf of the Seller and helps you if something goes wrong.

4. Your account

• You must be at least 18 years old to buy on Omkan.
• The information you give us must be true and up to date.
• Keep your password safe. You are responsible for what happens on your account.
• We may suspend or close accounts that break these terms or are used for fraud.

5. Placing an order

When you place an order, we send you an email to confirm that we have received it. The contract with the Seller is formed when the Seller accepts your order, which is when the order status changes to Confirmed or the item is sent. A Seller may decline an order, for example if the item is out of stock or the price shown was clearly wrong. If that happens, you get a full refund.

6. Prices, currency and payment

• Sellers set their prices in pounds sterling (GBP). The price you see includes any VAT the Seller is required to charge. Delivery costs are shown before you pay.
• To help you, the website shows prices in the currency of the country you are browsing from. Prices in currencies other than GBP are estimates based on up-to-date exchange rates.
• Payment is taken in GBP. If your card or account is in another currency, your bank converts the amount and may charge a fee.
• You can pay by card, PayPal or bank transfer. Cash on delivery is available only for some orders, as shown at checkout.
• Omkan collects your payment on behalf of the Seller. Your card details are handled by our payment providers; we do not store full card numbers.

7. Personalised and made-to-order items

For personalised items, give the name or text exactly as you want it: on the website in the Additional info box at checkout, or in the app as a message to the Seller straight after ordering. The Seller makes the item as you wrote it, so please check the spelling. Personalised items cannot be returned because you changed your mind, but they are covered if they are faulty, damaged or not as described.

8. Delivery

Delivery times, costs, tracking and customs charges are explained on our Shipping & Delivery page. The item is your responsibility from the moment it is delivered to you or to someone you name.

9. Cancelling, returns and faulty items

You can cancel most orders within 14 days of receiving the item without giving a reason, and you have legal rights if an item is faulty or not as described, including under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Returns are sent to the Seller. Full details are in our Return & Refund Policy and Right of Withdrawal page.

10. Reviews and content

You can review products you have bought. Reviews must be honest and about your own experience. We do not allow fake reviews, reviews written in exchange for payment or discounts, or content that is unlawful, offensive or that breaks someone else’s rights. We may remove content that breaks these rules.

11. Using the Service

Do not use the Service for anything unlawful or fraudulent, to buy or sell prohibited items, to copy or scrape our content, or in a way that damages the Service or other users.

12. Intellectual property

The Omkan name, logo and website design belong to Omkan Limited. Product photos and descriptions belong to the Sellers or their licensors. You may not copy them without permission.

13. Our responsibility to you

If we break these terms or do not use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result of that. We are not responsible for loss or damage that is not foreseeable, or for business losses: the Service is for personal use. The Seller is responsible for the products it sells, how they are described and their delivery. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law, and nothing affects your legal rights as a consumer.

14. Problems and complaints

For a question about an item, message the Seller from your order. If you are not happy with the answer, or for anything else, contact our support team: we are available 24 hours a day and aim to reply within 24 hours. See our Support Policy.

15. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. The terms in force when you placed an order apply to that order.

16. Law and courts

These terms are governed by the law of England and Wales, and you can bring claims in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring claims in your local courts. If you live outside the UK, you keep any protection given to you by the mandatory consumer laws of your country.