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Shipping & Delivery
Last updated: 25 October 2026
Omkan is a marketplace. Each seller sends its own orders from the country where it is based. The seller’s location and the estimated delivery time are shown on the product page. The delivery cost is worked out from your delivery address and shown at checkout, before you pay.
1. Where we deliver
Sellers on Omkan deliver to customers around the world. If a seller cannot deliver to your address, you will see this before you pay. We cannot deliver to countries or regions where this is restricted by law, including UK sanctions, or where carriers do not operate.
2. Delivery times
The estimated delivery time on each product page includes the time the seller needs to prepare your order and the time the parcel spends in transit. As a guide:
- Within the UK: usually 2–5 working days after dispatch.
- Within Bangladesh: usually 1–3 days after dispatch.
- International orders: usually 7–21 working days after dispatch.
- Personalised and made-to-order items: usually 3–5 extra working days before dispatch.
Delivery times are estimates. Customs checks, public holidays and carrier delays can make a delivery late.
3. Delivery costs
The delivery cost is worked out from your delivery address and shown at checkout, before you pay. If you buy from more than one seller, each seller sends a separate parcel and charges delivery for it.
4. Customs duties and import taxes
Orders sent from another country may be charged import VAT, customs duty or handling fees by the authorities or the carrier in your country. Unless the product page or checkout says these charges are included, you pay them when the parcel arrives. If you refuse to pay them, the parcel may be returned to the seller and these charges cannot be refunded.
5. Tracking
When the seller sends your order, its status in your account changes to On the way. If the seller adds a tracking number, you will find it in the order details.
6. Your delivery address
Please check your address and phone number before you pay. If a parcel cannot be delivered because the address was wrong or incomplete, the cost of sending it again may be charged.
7. Late, lost or damaged parcels
- If your order has not arrived 7 days after the latest estimated delivery date, contact us. We will work with the seller to send a replacement or give you a full refund.
- If your parcel arrives damaged, take photos of the item and the packaging and tell us within 7 days of delivery.
Your legal rights are not affected. See our Return & Refund Policy.
Questions?
Omkan Limited
Office 5313, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom
Email: info@omkan.shop
Phone: +44 20 7993 4043 (24 hours a day, 7 days a week)
Registered in England and Wales, company number +4402079934043.
Omkan: shop from approved sellers around the world
